Privacy Policy
Last Updated:
Introduction
Therapy Care is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our therapy services.
Please read this policy carefully. If you disagree with its terms, please discontinue use of our site and services.
Information We Collect
Information you provide directly
We collect information you provide when you create an account, complete intake forms, book appointments, or contact us:
Full name, date of birth, gender identity
Contact details: email address, phone number, mailing address
Insurance and billing information
Emergency contact details
Health history and information relevant to your care
Communications you send us via email or contact forms
Information collected automatically
When you visit our website, certain data is collected automatically through cookies and similar technologies:
IP address and approximate geographic location
Browser type, operating system, and device identifiers
Pages visited, time spent, and referral sources
Session and interaction data for improving our site
Information from third parties
We may receive information about you from insurance providers, referral partners, or other healthcare providers with your consent, as permitted by law.
How We Use Your Information
Provide, administer, and improve our therapy services
Schedule and manage appointments and telehealth sessions
Process payments and insurance claims
Communicate with you about your care, appointments, and our services
Send appointment reminders and follow-up communications
Comply with legal obligations, including mandatory reporting
Improve the functionality and user experience of our website
Detect, prevent, and address technical issues or fraudulent activity
Information Sharing & Disclosure
Healthcare providers: We may share information with referral partners or specialists to coordinate your care, but only with your written consent.
Insurance companies: We may provide the minimum necessary information required to process claims and verify your coverage.
Service providers: We may share information with trusted providers that support our IT, billing, scheduling, and telehealth services. These providers are required to follow appropriate data protection agreements.
Legal and regulatory bodies: We may disclose information when required to comply with applicable laws, court orders, or mandatory reporting obligations. We limit disclosures to what is legally required.
Emergency responders: In situations involving an imminent risk of harm to you or others, we may share relevant information as permitted by HIPAA and applicable state law.
Your Rights
Access: Request a copy of the personal data we hold about you.
Correction: Request correction of inaccurate or incomplete data.
Deletion: Request deletion of your data, subject to legal retention requirements.
Portability: Request your data in a structured, machine-readable format.
Objection: Object to processing of your data for certain purposes.
Restriction: Request that we restrict how we process your data in certain situations.
Withdraw consent: Where processing is based on consent, withdraw it at any time.
Data Security
We implement industry-standard administrative, technical, and physical safeguards to protect your information from unauthorized access, alteration, disclosure, or destruction.